Choose the option below that best matches your question.

Sales Questions

Need help choosing a product? Select AI Answers from the chat bubble in the bottom-right corner for Product Selector help and product information.

Email us: Select Email from the chat bubble. We respond Monday–Friday, 8:00 AM–4:30 PM ET.

Need more in-depth sales help? Book an appointment at thetuningschool.com/book. Same-day appointments are available Monday–Friday, 8:30 AM–4:00 PM ET.

Appointments are for prospective sales questions about The Tuning School products and related tuning hardware/software only. Please do not book an appointment for tuning support.

Tuning Support

Tuning Support is available to current The Tuning School customers. Post your tuning questions in our Online Community at community.thetuningschool.com, where our instructors respond on weekdays. Please attach a log file when appropriate.

Can't access the Community? Try resetting your password first. If you still need help, email info@thetuningschool.com or select Email from the chat bubble.

The Community should include eligible purchases from January 2023 forward. For online-content purchases from 2022 or earlier, contact us by email to request access.

Post-Order Support

HP Tuners Products & ANN Trainer: Start with AI Answers in the chat bubble. It can correctly answer approximately 90% of the questions we receive. If needed, you can escalate your question to email from within AI Answers.

Credit Purchases: Confirm that you provided your serial number at checkout. If not, email info@thetuningschool.com or use the Email option in the chat bubble. Include your order number and serial number for fastest service.

Order Tracking: Log in to your online account to view tracking information, which is also emailed when your order ships. If no tracking number is available after 24 hours, excluding weekends, email us or use the Email option in the chat bubble.