Our shipping policy has now changed. As of Thursday, March 19, 2020, paid orders received by 10am EDT will be processed for shipment the same day. Orders received after 10am EDT will be processed for shipment the next business day. Weekends and holidays will be processed next business day. 

All products shipped from The Tuning School are shipped between the hours 9:00am – 3:30pm EST Monday-Friday (excluding holidays).
Products purchased and shipped USPS Priority are shipped same day before 10:30am EST otherwise shipped next business day. Products purchased and shipped UPS are shipped same day before 3:30pm EST otherwise shipped next business day.
All orders shipped USPS Priority take an additional 1-3 days.
Next Day Air shipments are only next business day. 
UPS shipments are calculated on business days only (for example, UPS 2 Day Air purchased on Friday morning would be shipped Friday afternoon. Two business days would mean the package arrives on Tuesday).
Call for arrangements for non-business days. 
This information should be used in example; wanting an overnight shipment that is purchased on a Friday at 4:30pm EST. This shipment would not be sent until Monday, which means the customer would not receive it until Tuesday. 
After hand-off to carrier occurs, all responsibility and liability is transferred to shipping carrier. Customers choose their shipping speed at time of purchase. The Tuning School is not responsible for delayed, lost, or damaged shipping due to carrier neglect. 

Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

* Downloadable software products

* HP Tuner Credit purchases

* Online courses

*Live/private seminar hands-on classes (although a one-time reseat date change may be authorized if your seat can be filled, last minute cancellations will not be refunded)

Price Protection

The Tuning School offers price protection for full retail priced items only. 
If an item price has dropped within 7 days after purchase, the price difference can be refunded. 
This is not valid with other promotional discounted/sales, hands-on classes, clearance, or specially-priced bundles. Not valid for Black Friday/Cyber Monday discounts.

For more information on our returns policy please visit the page here.