Introduction. Thanks for choosing The Tuning School, Inc. as your provider of High-Performance Tuning knowledge. We appreciate the fact that you chose us to help you on your learning journey. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re visiting our Online Store, attending a class, or on the phone with one of our staff associates.

As with any shopping experience, there are terms and conditions that apply to transactions at The Tuning School, Inc. The main point to remember is that by placing an order or making a purchase at The Tuning School, Inc., you agree to the terms set forth below along with The Tuning School, Inc.

Privacy Statement and Terms of Service. We fundamentally believe you will be thrilled with the products you purchase from The Tuning School, Inc.. In the unlikely event you wish to make a return or exchange, we invite you to review the following terms related to returning a product. 

Eligibility. Only items that have been purchased directly from The Tuning School, Inc. can be returned to The Tuning School, Inc.. The Tuning School, Inc. products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Items that have been purchased directly through The Tuning School, Inc. are eligible for return within 14 calendar days from the date of purchase. To be eligible, items must be returned in their original packaging, completely unused and in the same condition in which they were received.

Restocking Fee. All returns are subject to a 20% restocking fee. Note: The restocking fee does not apply to EU customers exercising their right of withdrawal.

Exemptions. The following items purchased from The Tuning School, Inc. are not eligible for return or exchange. 

• Digital sales and downloadable software: Please note, all digital sales and downloadable software sales are final. Carefully check the products you intend on purchasing are correct for your application and hardware. If you have any questions, contact us first at info@thetuningschool.com and we would be delighted to assist you.
• Online Courses.
• Public and Private Hands-on classes. At the discretion of The Tuning School, public classes are subject to a 20% cancellation fee (if refund is approved).
• All HP Tuner Credit purchases 

Sale prices cannot be applied retroactively to purchases. 

Refunds. Refunds will be processed within 3 business days of being received at our fulfillment center.

Damaged or Defective Merchandise. Please report damaged or defective merchandise no later than 5 business days of delivery by emailing info@thetuningschool.com for an exchange authorization. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for response. If your case experiences shipping damage please be sure to keep all packaging/boxes/foam received, as it is required for insurance damage claims. Failure to do so can mean denial of insurance claims. Insurance must be paid for at time of purchase to be eligible. All exchanges will be inspected for approval and processed within 2 business days from the day returned to The Tuning School, Inc. fulfillment center. 

Shipping. To return the item you purchased, please mail it to The Tuning School, Inc. Fulfillment center located at: 1204 South Broad Street, Unit 332, Brooksville, Florida 34601. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery of the last item on your order, without giving any reason. This return window extends over weekends and public holidays.

To exercise your right of withdrawal, log in to your account at thetuningschool.com/accountthetuningschool.com/account, open your order, and submit a return or cancellation request within the 14-day window.

Once your withdrawal request is submitted, you must return the item(s) within 14 days. Refunds will be processed within 2 business days of receipt at our fulfillment center.

Please note: Digital products, downloadable software, online courses, and hands-on classes are exempt from the right of withdrawal once access or performance has begun.