Help Center

We do offer a military discount! 

To access your online class, use the main top menu bar and navigate to Online Learning > Login to classes.

We offer one year of free technical support with all of our printed and online courses. 

If you have purchased a course in the past 12 months for the vehicle you are requesting support on, you may submit a support ticket through our online system. 

You only need to register your product if you did not purchase your product directly from The Tuning School.

Register your product here
Submit a ticket here

Register your product and then submit your question along with any files. 

Video: How to register your product

Video: How to submit a tech support ticket

All online and printed courses are supported by one year of technical support (with the exception of the HP Tuners GM Transmission guide, which is 3 months of support).

Hands-On classes will receive one year of support starting from the actual class date. 

The Tuning School only supports tuning courses that are produced by The Tuning School.

Products do not compound (if you purchase 3 courses it does not equal 3 years of support).

Tech support is non-transerable and only belongs to the purchaser. 

You have an option of paying for continued support if the tuning course is still available.

Response time for business days is within 24 hours (this excludes nights, weekends, and holidays).

We do have the ability to receive phone calls but our tech support may not be available to talk with you.

The most common reason is because you are in Basic mode. 

You will need to switch to Advanced mode by clicking Edit, then View, then Advanced. 

What are HP Tuners credits? What are the different type of credits? How many credits to I need? What modules do I need to license? What are credits attached to? Where are credits stored? Where do I purchase credits?

Are they GM, Ford, or Dodge for original HP Tuners MPVI? Did you provide your correct serial number and correct app key?

Here is a short video on finding your latest app key. Video HERE

Are they MPVI2 Universal? 
You won't receive a new app key. You will receive an email from The Tuning School with a video on how to resync your device to retrieve your credits. 

Follow the video in the question below "How do I load my MPVI2 Universal credits after purchase?"

You must be connected to the internet for MPVI2 credits to load.

You should wait an avg. 3-10 minutes from time of purchase to resync. 

To find out how to load your credits, please watch the video below. 

Follow this link to HP Tuners download page HERE

Tuning is going to require a laptop, tuning hardware/software, possibly a wideband, and one of our educational courses on how to tune. 

Our recommended best way to start is with one of our packages. You can find them here.

Most tuning software is based off of Windows platform, so using Windows laptop with minimum recommended specs of 1.5 Ghz CPU, Windows 7 or higher, 2 GB RAM. 

Our shipping policy is found in our terms of service and copied here:

All products shipped from The Tuning School are shipped between the hours 9:00am – 3:30pm EST Monday-Friday (excluding holidays). 
Products purchased and shipped USPS Priority are shipped same day before 10:30am EST otherwise shipped next business day. Products purchased and shipped UPS are shipped same day before 3:30pm EST otherwise shipped next business day.
All orders shipped USPS Priority take an additional 1-3 days.
Next Day Air shipments are only next business day. 
Call for arrangements for non-business days. 
This information should be used in example; wanting an overnight shipment that is purchased on a Friday at 4:30pm EST. This shipment would not be sent until Monday, which means the customer would not receive it until Tuesday. 
After hand-off to carrier occurs, all responsibility and liability is transferred to shipping carrier. Customers choose their shipping speed at time of purchase. The Tuning School is not responsible for delayed, lost, or damaged shipping due to carrier neglect. 

Free Shipping "TEXTME" code valid for U.S. shipments under $30.00 only. 

Our return policy extends for 30 days past the date of purchase.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

* Downloadable software products

* HP Tuner Credit purchases

* Online courses

*Live/private hands-on seminars (although a one-time reseat date change may be authorized if your seat can be filled, last minute cancellations will not be refunded)

For more information on returns please see our return policy here
Or for our complete terms of service here

Once The Tuning School receives the item(s) back, a refund is submitted. It could take approximately 3-5 business days. Although we submit the refund immediately, the customer's bank must still process the refund and apply it to the account. Processing time varies between banks.