We offer one year of free technical support with all of our printed and online courses.
If you have purchased a course in the past 12 months for the vehicle you are requesting support on, you may submit a support ticket through our online system.
You only need to register your product if you did not purchase your product directly from The Tuning School.
Register your product hereSubmit a ticket here
Register your product and then submit your question along with any files.
Video: How to register your product
Video: How to submit a tech support ticket
All online and printed courses are supported by one year of technical support (with the exception of the HP Tuners GM Transmission guide, which is 3 months of support).
Hands-On classes will receive one year of support starting from the actual class date.
The Tuning School only supports tuning courses that are produced by The Tuning School.
Products do not compound (if you purchase 3 courses it does not equal 3 years of support).
Tech support is non-transerable and only belongs to the purchaser.
What are HP Tuners credits?
What are the different type of credits?
How many credits to I need?
What modules do I need to license?
What are credits attached to?
Where are credits stored?
Where do I purchase credits?
Are they GM, Ford, or Dodge for original HP Tuners MPVI? Did you provide your correct serial number and correct app key?
Here is a short video on finding your latest app key. Video HERE
Are they MPVI2 Universal? You won't receive a new app key. You will receive an email from The Tuning School with a video on how to resync your device to retrieve your credits.
Follow the video in the question below "How do I load my MPVI2 Universal credits after purchase?"
Tuning is going to require a laptop, tuning hardware/software, possibly a wideband, and one of our educational courses on how to tune.
Our recommended best way to start is with one of our packages. You can find them here.
Most tuning software is based off of Windows platform, so using Windows laptop with minimum recommended specs of 1.5 Ghz CPU, Windows 7 or higher, 2 GB RAM.