ATTENTION: Local restrictions and curfews in certain areas across the U.S. may cause unavoidable service delays.
In the wake of the COVID-19 virus, our highest priority is to do our part to help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments.
Our shipping and operations teams are experienced with adapting to changing conditions, and we are developing contingency plans to address potential sources of disruption within our shipping networks. Of course, we will comply with all government regulations and guidelines related to the containment of COVID-19.
Our shipping policy has now changed. As of Thursday, March 19, 2020, paid orders received by 10am EDT will be processed for shipment the same day. Orders received after 10am EDT will be processed for shipment the next business day. Weekends and holidays will be processed next business day.
UPS has suspended their service guarantee and will not guarantee shipping times. For more information about how this may impact you, click HERE
USPS Priority Mail: Local 1-day delivery will not experience delays. However, the 2-3 day delivery window will be extended to 3-4 days.
Supply chain disruption along with low stock by suppliers in certain materials or hardware may interrupt our inventory. Please, be patient when purchasing as we may not be able to complete your purchase in the usual timely manner, but we will fulfill your order as quickly as possible.
Many of our staff are working from home and ask for patience in dealing with managing orders during a worldwide pandemic.
Longer than normal wait times are anticipated.
We will continue to receive guidance on the best ways to prevent the spread of infection that are aligned with the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC).
- Cleaning your hands often. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth.
- Cover coughs and sneezes.
- Avoid close contact with people who are sick.
- Stay home if you are sick, unless you seek medical care.
- Clean and disinfect frequently touched surfaces.
If an employee experiences symptoms such as fever or respiratory infection, they are required to seek medical treatment immediately.
Importantly, the WHO and U.S. CDC have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. If there is a concern, disinfecting the shipment or using protective apparel when unwrapping the container will reduce the risk of exposure.
We share the concern of the global community and hope the virus can be contained and eradicated as quickly as possible.